FortiCare Professional Services
Expertise at Your Service
Download Solution Brief
Accelerate Success with Faster ROI, Better Security, and Seamless Scalability
In today’s fast-paced digital environment, your infrastructure, security, and technology solutions must scale seamlessly to meet rising demands. Yet, many organizations struggle to design, deploy, and maintain effective network and security solutions, due to lack of in-house expertise or bandwidth.
Even the most advanced security tools can underperform or leave your organization exposed if not properly designed, configured, operated, and maintained. Misconfigured devices, policies, or integrations can result in:
- Security vulnerabilities that attackers exploit
- Performance bottlenecks and operational inefficiencies
- Compliance gaps that increase audit and legal risk
- Downtime and service interruptions that affect users and customers
Expert-led deployment and full life-cycle support solve these critical issues.
Why Fortinet Professional Services?
Fortinet Professional Services are purpose-built to close knowledge and resource gaps. Our global experts help you design, deploy, and operate your Fortinet devices or entire Security Fabric efficiently, delivering stronger security outcomes and faster business results. Whatever stage you're in or whatever your needs are, we have a solution that will fit.
Every year, hundreds of enterprise customers trust Fortinet to guide their success across the full technology life cycle. Our team becomes an extension of yours, bringing deep expertise and hands-on support exactly where and when you need it. Our experts help reduce risk by:
Accelerating time to value
Strengthening your security posture
Providing expert guidance when and where you need it
Improving operational efficiency
Extending your team with certified specialists
Supporting growth and transformation
A Life-Cycle Approach to Enterprise Security
Fortinet’s Professional Services are designed to align with your business and technology life cycle. From initial planning to long-term operation, we help ensure your security infrastructure is deployed and fully optimized as a strategic business advantage. We offer a wide range of flexible services including consulting, planning and design, implementation, optimization, and transformation services. Our offerings can be purchased a la carte or bundled to meet your specific goals.
Consulting Services
Consulting services provide tailored workshops, in-depth assessments, and expert advice to support your unique strategic goals and drive informed decisions with meaningful outcomes.
Planning and Design Services
Planning and design services provide expert support to build secure networks, SOCs, and incident response playbooks, enhancing your organization’s defense and response.
Implementation/Deployment Services
Implementation/deployment services provide efficient installation of new devices and solutions or migration from legacy systems, with options for packaged services or customized, outcome-driven engagements.
Optimization Services
Optimization services ensure your infrastructure performs efficiently and adapts effectively as your business needs evolve.
Transformation Services
Transformation services provide support for upgrades, migrations, and cloud transformations aligned with your short- and long-term strategies. In addition to life-cycle services, Fortinet also offers expert services.
Expert Services
Expert services enable access to certified Fortinet professionals for short- or long-term engagements that support transformation, operationalization, major migration, or deployment projects.
Engagement Options
Designated Engineer Services
Designated Engineer (Full-time, Part-time, or Security-cleared) services are designed to help our customers with large migrations or support and operationalize various Fortinet products.
Statement of Work (SoW)-based
These fixed-price outcome-based custom engagements are designed to meet the specific needs of our customers.
Professional Service Days
These flexible consumption days can be used to engage Professional Services on various custom projects.
Pre-Defined Services
These services come in two distinct formats: QuickStart services and Packaged services.
QuickStart Services
QuickStart services are developed based on our best-practice methodology to help customers deploy the solution right the first time and ensure that the deployment meets the highest standards. These services enable customers to accelerate the time to value and time to adoption of their Fortinet solutions and follow a structured project deployment methodology. The primary goal of this service is to help the customer get up and running with basic configuration. The service will also facilitate knowledge transfer to help customers manage the devices after deployment. We continually add services to meet our customers’ needs.
FortiGate Next-Generation Firewall QuickStart Service
The Fortinet FortiGate Next-Generation Firewall (NGFW) QuickStart is a consulting service that helps you deploy FortiGate and FortiWifi into a new or existing environment.
Read Now
FortiGate SD-WAN QuickStart Service
The FortiGate SD-WAN QuickStart is a consulting service that helps you accelerate the time-to-value of your SD-WAN network based on predefined configurations in your environment.
Read Now
FortiNAC QuickStart Service
FortiNAC (network access control) QuickStart is a consulting service that helps you with the deployment of your FortiNAC solution into a new environment.
Read Now
FortiSOAR QuickStart Service
FortiSOAR QuickStart is a consulting service that helps you deploy FortiSOAR in a new environment. This service enables customers to accelerate the time-to-value of their FortiSOAR solution in their operations environment.
Read Now
FortiCNAPP Deployment Services
To help accelerate your FortiCNAPP adoption, Fortinet offers two flexible service options to ensure a smooth, efficient deployment into your cloud environment: QuickStart and On-Demand Services Flex.
Read NowPackage Service
The package service combines two complementary services to deliver seamless deployment and faster product adoption. In addition to the technical benefits, the package includes a dedicated service relationship manager (SRM) to ensure smooth coordination, proactive support, and an overall better customer experience.
FortiSASE Advanced Deployment Service
Our integrated Advanced Deployment Service will provide you with white-glove handling to ensure product adoption during the first few months of use.
Read NowExpert Services
Our Expert services allow customers to leverage certified professionals for short- and long-term projects. These experts bring deep product knowledge and hands-on experience, helping accelerate deployments, optimize configurations, and ensure best practices—ultimately reducing risk and maximizing ROI.
Security Engineer Service
The Fortinet Security Engineer Service can help you accelerate rollouts, minimize downtime, and improve outcomes with engineers who combine product expertise with strategic insight.
Read NowIn addition, Fortinet also offers workshops, assessments, and expert advisory services that are tailored to support your strategic needs.
New Feature Introduction Service
The Fortinet New Feature Introduction Service helps you integrate new features effectively to streamline your operations and improve efficiency.
Read Now
Configuration Review Service
The Configuration Review Service is a thorough consultative analysis to refine your Fortinet device configuration.
Read Now
Design Workshop Service
Our Design Workshop Service offers an interactive, collaborative session tailored to help you seamlessly integrate new Fortinet solutions into your current or new environment.
Read Now
Upgrade Plan Service
The Fortinet Upgrade Plan Service helps you navigate the complexities of upgrading Fortinet devices.
Read NowIn addition to the above services, we continue to add additional services to meet our customers’ ongoing needs.
Companies should also consider FortiCare Technical Support Services and Advanced Support.
Professional Services Projects
▼
| Service Design and Transition | Details |
|---|---|
| Network Design and Integration | Optimizes integration of the Fortinet solution and advises on proposed design solutions |
| Design and Configuration Review | Reviews of design documentation and the accompanying configuration files |
| Design and Configuration Validation | Implements customer-specific test plans with focus on verifying business-centric end state |
| Firewall Migration and Replacement Project | Provides production-to-production project support for customers migrating from a third-party vendor |
| Software Upgrade and Platform Migration Project | Assures a software upgrade or hardware migration |
| Technical Design Authority and Implementation | Provides a design lead throughout the project to ensure issues are tracked and resolved |
| Wireless: Configure | Implements software and wireless parameters to achieve the best Wi-Fi user experience based upon business requirements and environmental factors |
* Service levels depend on the purchased service and its entitlement. Some geographical restrictions apply to the four-hour hardware replacement service.
| Service Operations | Details |
|---|---|
| FortiGate Health Check | Operational performance review to identify needed improvements and provide configuration-tuning recommendations. |
| Security Hardening | Hardening procedures specific to specific platform and specific firmware version. |
| Compliancy Audit Preparation | Written guidance on audit and compliance processes for the deployed solution, including configuration baselines per compliance objectives such as PCI and HIPAA. |
| Configuration Verification | Recalibrates, restructures, or redesigns the customer’s solution so that it is optimally deployed to meet current demands. |
| Lab Testing and Validation | Conducts functional testing ahead of a planned design or configuration change for a more predictable and measurable outcome. |
| Dedicated Resource Service | Ongoing operational technical assistance by a Fortinet certified engineer, either remotely or on-site. |
| Custom Training on Deployed Solution | Provides tailored training on a design solution created by Fortinet Professional Services. |
| Wireless: Assess | To handle change in client count and wireless usage, this service intelligently evolves the network through soft adjustments and verified infrastructure enhancements. |
| Wireless: Wellness | Analyzes and resolves challenges experienced on deployed Wi-Fi networks to determine root cause and optimization options. |
* Service levels depend on the purchased service and its entitlement. Some geographical restrictions apply to the four-hour hardware replacement service.
